CULTURE GUIDE
LanCul Culture guide
Language and culture shape our perspectives and values, and sometimes even uncover the common ground that connects us all. At LanCul, we provide a community where anyone can cross the boundary of language and culture to experience a more enriched, diverse, and meaningful life through authentic connection.
This guide outlines our distinctive work culture and the mindset we embrace to grow both our people and our business while facing challenges head-on and delivering better services to the world.
Like all great companies, we strive to hire the best people. Since our founding, LanCul has prioritized people—celebrating individuality, freedom, and passion. Now, as we evolve toward becoming a company with greater social impact, we aim to balance freedom with responsibility, open dialogue with decisive judgment, and culture with results. That balance empowers exceptional teammates to perform with satisfaction, accountability, and excellence.
Real Values
Here at LanCul, our values stand for more than just appearance’s sake. We continuously remind ourselves of our core values, using them as the drive and foundation for our actions and as a reference point in our daily decision-making processes. By putting these principles into practice every day, we make our values come to life.
1. Honesty & Direct Feedback
Honesty is the foundation of our communication and teamwork. We embrace the "window and mirror" mindset: When things go well, look out the window and express gratitude; when things go wrong, look in the mirror and reflect. This habit builds trust, removes blame, and fosters genuine collaboration.
・Share progress, plans, and results transparently.
・Avoid gossip or indirect criticism; speak honestly and directly.
・Own mistakes and turn them into growth opportunities.
・Question behavior misaligned with LanCul’s values and provide timely feedback.
・Stay humble and self-aware.
2. Relentless Pursuit of Quality
Great service starts with believing in what we offer. We do not compromise on quality. We align personal pride with LanCul's mission and prioritize what moves the company forward.
• Eliminate "good enough" and strive for your best.
• Own both process and results—make your contribution measurable.
• Choose optimal actions, not just easy ones.
• Develop decision-making skills in uncertain situations.
• Speak up for what truly matters, even when it’s uncomfortable.
3. Open-Mindedness & Respect for Diversity
Being open-minded is part of our service and our culture. We value collaboration that embraces different perspectives and backgrounds. Kindness without results is not enough—we seek honesty and alignment that lead to growth.
・ Welcome opposing views and listen to understand.
・Prioritize collaboration even amid disagreements.
・Embrace face-to-face conversations to promote mutual understanding.
4. Simple & Essential Actions
In a complex world, simplicity is powerful. Complexity can disguise problems or inflate egos. We value those who seek clarity, act directly, and stay focused on what matters most.
・ Get to the root cause rather than settling for surface-level fixes.
・Communicate using clear, concise, logical language.
・Minimize complexity and pursue essential actions.
・Focus time and resources where they matter most.
5. Human Connection & Team Spirit
Human connection is what gives our work meaning. We believe a great team isn't made of perfect individuals but of people who support one another with humor, humility, and heart.
・Rely on your team as much as you demonstrate your strengths.
・Be open about who you are—your personality enriches the team.
・Bring a smile, show approachability, and foster a welcoming atmosphere.
In Conclusion
LanCul is a people-centric company built around the mission of enriching lives through language and culture. While we continue to value warmth and connection, we are also a place of challenge and growth—a strong and kind organization.
Everyone who works here is expected to take pride in their role, connect their contributions to the team and the customers, and grow as professionals.
By living these values in every smile, every conversation, and every action, we bring LanCul’s culture to life. In reading this culture guide, we hope that this culture can continue to flourish and grow, starting with you.
“To inspire the human spirit and bring diversity to the community through language and culture.”